EDB COE Senior Consultant

 

Services Overview

The EDB COE Senior Consultant (SC) is a dedicated engagement designed to embed a Postgres Subject Matter Expert (SME) directly within your infrastructure team and grow your Center of Excellence. Unlike transactional consulting, the SC works as a seamless extension of your staff, providing continuous proactive guidance, architecture validation, and operational optimization to accelerate your Postgres initiatives and mitigate risk.

 

Scope of Services

The Senior Consultant provides "shoulder-to-shoulder" expertise to assist your team with EDB Postgres initiatives. The scope is defined by a fixed capacity (days/term) rather than a specific project deliverable, allowing for flexibility in prioritizing daily tasks.

The SC will be available to the customer for 240 Working Days across a 1 year Calendar Term. 

Core Competencies & Activities:

  • Migration, Architecture and Upgrade Support: Guidance on migrating Community Postgres to EDB Postgres, designing High Availability (HA) architectures, and planning upgrades.
  • Performance & Optimization: Proactive identification of performance bottlenecks, query optimization, and indexing strategies working closely with application teams.
  • Operational Best Practices: Defining standards for backups, security, replication, and failover/recovery procedures.
  • Incident & Support Acceleration: Accelerating resolution during critical incidents by coordinating directly with EDB Support and Product teams to prioritize cases, within working hours. 
  • Knowledge Transfer: Mentoring customer DBAs and conducting regular engineering discussions to elevate the team's Postgres proficiency.

Scope Exclusions:

  • Direct Production Access: SCs do not directly touch production data or execute changes on production systems; they provide advisory support for customer staff to execute.
  • Non-Standard Hours: Work is performed during a standard working day. Work on non-working days, outside of the agreed shift (nights, weekends, and on-call rotations) are excluded.
  • Non-EDB Software: Services are limited to EDB-supported software; third-party tooling is out of scope.

 

Key Deliverables

While the SC acts as a staff augmentation resource, the engagement includes formal deliverables to ensure value tracking and governance.

  • Weekly Status Reports: A recurring report documenting tasks in progress, tasks completed, risks/issues identified, and recommendations implemented.
  • Recommendations: Written guidance on configuration, architecture, and maintenance tailored to the customer environment.

 

Roles & Responsibilities

EDB Responsibilities

  • Senior Consultant: delivers technical expertise, attends team meetings, and tracks support escalations.
  • Equipment: EDB provides the SC’s primary laptop (unless Customer policy requires a Customer-issued device).

Customer Responsibilities

  • Direction & Prioritization: Designate a point of contact to direct the SC’s daily priorities and tasks. The customer is responsible for defining tasks and activities.
  • Quarterly Review: Plan a quarterly review with the SC to understand and review objectives, progress, priority and next steps. 
  • Team Collaboration: Assign internal Postgres DBAs to collaborate with and execute recommendations provided by the SC.
  • Logistics (if Onsite): Provide dedicated workspace, internet access, and necessary building badges within seven calendar days of reporting at site.
  • Software Licensing: Acquire proper subscriptions for all EDB and third-party software required for the engagement.
  • Quarterly review: Customer & EDB to have a quarterly review on the work delivered to date & share future plan.

 

Assumptions

  • Working Day: Based on 8 hours per day, Monday–Friday (or local work week), excluding local public holidays.The 8 Hour window should be a fixed slot between 9AM to 8PM based on customer requirement. 
  • Out of Hours: Any work outside the fixed 8 hour slot will draw down against the available working days at 1.5x rate.  
  • Background Verification:  EDB undertakes background verification by a global agency. Any additional background check by other agencies will have to be undertaken by customers at their cost.
  • Transition: In case of exit of Senior Consultant, EDB will arrange for replacement. The overlap of handover will be for a maximum of one month.
  • Leave Policy (Long-Term): The SC may take up to 4 weeks (20 days) of Annual Leave per year. EDB does not backfill during this planned leave.
  • Continuity: Phases are designed to run on contiguous days. Pauses or schedule delays caused by the Customer will result in scope changes or additional fees.
  • Language: All communications and deliverables will be in English
  • Travel & Expenses: Additional Travel & Living (T&L) expenses, beyond the primary agreed work location are excluded from the offering, and are invoiced separately on a monthly basis unless otherwise specified.

 

Prerequisites

To ensure the engagement starts on time, the following must be ready by Day 1:

  • Named Point of Contact: A primary contact with authority to prioritize work is identified.
  • System Access: Remote network access (VPN), screen sharing capability, or physical access badges are provisioned.
  • Onboarding: Any mandatory customer-specific onboarding or security training is completed.
  • Work Space: Customer will ensure the resource has a suitable, dedicated workspace and WiFi/network access upon arrival to the working premises. 

  • Environment Readiness: The non-production and production environments are accessible for analysis (via screen share or direct view).