EDB Resident Senior Engineer

 

Services Overview

The EDB Resident Senior Engineer (RSE) is a dedicated engagement designed to embed a Postgres Subject Matter Expert (SME) directly within your infrastructure team. Unlike transactional consulting, the RSE works as a seamless extension of your staff, providing continuous proactive guidance, architecture validation, and operational optimization to accelerate your Postgres initiatives and mitigate risk.

 

Scope of Services

The Resident Senior Engineer provides "shoulder-to-shoulder" expertise to assist your team with EDB Postgres initiatives. The scope is defined by a fixed capacity (days/term) rather than a specific project deliverable, allowing for flexibility in prioritizing daily tasks.

The RSE will be available to the customer for 240 Working Days across a 1 year Calendar Term. 

Core Competencies & Activities:

  • Migration, Architecture and Upgrade Support: Guidance on migrating Community Postgres to EDB Postgres, designing High Availability (HA) architectures, and planning upgrades.
  • Performance & Optimization: Proactive identification of performance bottlenecks, query optimization, and indexing strategies working closely with application teams.
  • Operational Best Practices: Defining standards for backups, security, replication, and failover/recovery procedures.
  • Incident & Support Acceleration: Accelerating resolution during critical incidents by coordinating directly with EDB Support and Product teams to prioritize cases, within working hours. 
  • Knowledge Transfer: Mentoring customer DBAs and conducting regular engineering discussions to elevate the team's Postgres proficiency.

Scope Exclusions:

  • Direct Production Access: REs do not directly touch production data or execute changes on production systems; they provide advisory support for customer staff to execute.
  • Non-Standard Hours: Work is performed during a standard working day. Work on non-working days, outside of the agreed shift (nights, weekends, and on-call rotations) are excluded.
  • Non-EDB Software: Services are limited to EDB-supported software; third-party tooling is out of scope.

 

Key Deliverables

While the RSE acts as a staff augmentation resource, the engagement includes formal deliverables to ensure value tracking and governance.

  • Weekly Status Reports: A recurring report documenting tasks in progress, tasks completed, risks/issues identified, and recommendations implemented.
  • Recommendations: Written guidance on configuration, architecture, and maintenance tailored to the customer environment.

 

Roles & Responsibilities

EDB Responsibilities

  • Resident Senior Engineer: delivers technical expertise, attends team meetings, and tracks support escalations.
  • Equipment: EDB provides the RE’s primary laptop (unless Customer policy requires a Customer-issued device).

Customer Responsibilities

  • Direction & Prioritization: Designate a point of contact to direct the RSE’s daily priorities and tasks. The customer is responsible for defining tasks and activities.
  • Quarterly Review: Plan a quarterly review with the RSE to understand and review objectives, progress, priority and next steps. 
  • Team Collaboration: Assign internal Postgres DBAs to collaborate with and execute recommendations provided by the RSE.
  • Logistics (if Onsite): Provide dedicated workspace, internet access, and necessary building badges within seven calendar days of reporting at site.
  • Software Licensing: Acquire proper subscriptions for all EDB and third-party software required for the engagement.
  • Quarterly review: Customer & EDB to have a quarterly review on the work delivered to date & share future plan.

 

Assumptions

  • Working Day: Based on 8 hours per day, Monday–Friday (or local work week), excluding local public holidays.The 8 Hour window should be a fixed slot between 9AM to 8PM based on customer requirement. 
  • Out of Hours: Any work outside the fixed 8 hour slot will draw down against the available working days at 1.5x rate.  
  • Background Verification:  EDB undertakes background verification by a global agency. Any additional background check by other agencies will have to be undertaken by customers at their cost.
  • Transition: In case of exit of Resident Senior Engineer, EDB will arrange for replacement. The overlap of handover will be for a maximum of one month.
  • Leave Policy (Long-Term): The RSE may take up to 4 weeks (20 days) of Annual Leave per year. EDB does not backfill during this planned leave.
  • Continuity: Phases are designed to run on contiguous days. Pauses or schedule delays caused by the Customer will result in scope changes or additional fees.
  • Language: All communications and deliverables will be in English
  • Travel & Expenses: Additional Travel & Living (T&L) expenses, beyond the primary agreed work location are excluded from the offering, and are invoiced separately on a monthly basis unless otherwise specified.

 

Prerequisites

To ensure the engagement starts on time, the following must be ready by Day 1:

  • Named Point of Contact: A primary contact with authority to prioritize work is identified.
  • System Access: Remote network access (VPN), screen sharing capability, or physical access badges are provisioned.
  • Onboarding: Any mandatory customer-specific onboarding or security training is completed.
  • Work Space: Customer will ensure the resource has a suitable, dedicated workspace and WiFi/network access upon arrival to the working premises. 

  • Environment Readiness: The non-production and production environments are accessible for analysis (via screen share or direct view).