28th October 2020
Should Customer wish to request the addition of software items to this list, please raise a Severity Level 3 case. The inclusion of software on the list is at the sole discretion of EDB, and may take some time for EDB to confirm whether it is supportable.
Only major release levels are shown for simplicity, but all their corresponding minor releases are included as defined below.
PRIORITY SUPPORT
Priority support means that a request can be made for a case to be treated as a Severity Level 1 or Severity Level 2 issue. Priority support can be given for the following software when used in production environments only.
Priority support is only available for a minor release for up to three (3) months after a higher minor or maintenance release becomes available. For example, after PostgreSQL 10.2 is released, it will be eligible for priority support until three (3) months after the release of 10.3.
Note that prior to PostgreSQL 10, for the PostgreSQL server, libraries, and client programs the "major version" was the first two (2) version numbers and the "minor version" was the third. So 9.5 to 9.6 is a major version upgrade, whereas 9.6.5 to 9.6.6 is a minor version upgrade. From version PostgreSQL 10 onwards the first number is the major version and the minor version is the second. For example, PostgreSQL 10 to PostgreSQL 11 is a major upgrade, whereas 10.1 to 10.2 is a minor upgrade.
Where no month is listed in the table below, support will remain until 31st December of the listed year.
Priority Support is currently available for the following software:
|
Product |
Platinum guarantees until end of |
Gold until end of |
Max severity |
Max sev Windows |
|
PostgreSQL version 13 & all included Contrib modules |
Sept 2025 |
Sept 2027 |
S1 |
S1 |
|
PostgreSQL version 12 & all included Contrib modules |
Sept 2024 |
Sept 2026 |
S1 |
S1 |
|
PostgreSQL version 11 & all included Contrib modules |
Nov 2023 |
Nov 2025 |
S1 |
S1 |
|
PostgreSQL version 10 & all included Contrib modules |
Sept 2022 |
Sept 2024 |
S1 |
S1 |
|
PostgreSQL version 9.6 & all included Contrib modules |
Sep 2021 |
Sep 2023 |
S1 |
S1 |
|
PostgreSQL version 9.5 & all included Contrib modules |
Jan 2021 |
Jan 2023 |
S1 |
S1 |
|
PostgreSQL version 9.4 & all included Contrib modules |
|
Dec 2021 |
S1 |
S1 |
|
2ndQPostgres version 11 & all included Contrib modules |
Nov 2023 |
Nov 2025 |
S1 |
S1 |
|
2ndQPostgres version 10 & all included Contrib modules |
Sept 2022 |
Sept 2024 |
S1 |
S1 |
|
2ndQPostgres version 9.6 & all included Contrib modules |
Sep 2021 |
Sep 2023 |
S1 |
S1 |
|
pgbouncer (latest major version) |
2022 |
2022 |
S1 |
S2 |
|
repmgr (latest major version) |
2022 |
2022 |
S1 |
|
|
Barman (latest major version) |
2022 |
2022 |
S1 |
|
|
pgespresso |
Jan 2021 |
Jan 2023 |
S1 |
|
|
BDR 3.6.x (contract must specify BDR Support) |
Dec 2022 |
Sept 2024 |
S1 |
|
|
pglogical 3.6 |
Dec 2022 |
Sept 2024 |
S1 |
|
|
pglogical 2.x with supported PostgreSQL |
Sep 2021 |
Sep 2021 |
S1 |
S1 |
|
Postgres-XL 10 (contract must specify XL Support) |
|
Sept 2024 |
S1 |
|
|
Postgres-XL 9.5 (contract must specify XL Support) |
|
Jan 2023 |
S1 |
|
|
OmniDB (latest version) |
|
Dec 2021 |
S2 |
S2 |
|
SQL Firewall |
|
Dec 2021 |
S2 |
|
|
EDB M1 architecture |
Sept 2022 |
Sept 2024 |
S1 |
|
|
EDB BDR-Always-ON architecture |
Sept 2022 |
Sept 2024 |
S1 |
|
Priority Support for other extensions:
|
Other Extensions |
Platinum guarantees until end of |
Gold until end of |
Max severity |
Max sev Windows |
|
PostGIS 2.3+ |
|
Dec 2021 |
S1 |
S1 |
|
pgRouting 2.x |
|
Dec 2021 |
S1 |
S1 |
|
pgaudit |
Dec 2021 |
Dec 2021 |
S1 |
|
|
Orafce |
|
Dec 2021 |
S1 |
|
|
ip4r |
|
Dec 2021 |
S1 |
|
|
pg_permissions |
|
Dec 2021 |
S1 |
|
|
set_user |
|
Dec 2021 |
S1 |
|
when running on the following operating system environments:
|
Platform |
Platinum guarantees until end of |
Gold until end of |
Maximum severity |
|
RHEL/CentOS 8.0+ |
May 2026 |
May 2029 |
S1 |
|
RHEL/CentOS 7.0+ |
June 2021 |
Jun 2024 |
S1 |
|
RHEL/CentOS 6.5+ |
|
Nov 2020 |
S1 |
|
Debian 10 "Buster" |
2024 |
2024 |
S1 |
|
Debian 9 "Stretch" |
2022 |
2022 |
S1 |
|
Debian 8 "Jessie" |
|
2020 |
S1 |
|
Ubuntu 20.04 |
April 2025 |
April 2025 |
S1 |
|
Ubuntu 18.04 |
2023 |
2024 |
S1 |
|
Ubuntu 16.04 |
2021 |
2022 |
S1 |
|
Ubuntu 14.04 |
|
2020 |
S1 |
|
Suse ES 15 |
July 2025 |
July 2028 |
S1 |
|
Suse ES 12 |
2023 |
2024 |
S1 |
|
Windows Server 2019 |
|
Jan 2029 |
S1 |
|
Windows Server 2016 |
|
Jan 2027 |
S1 |
|
Windows Server 2012 |
|
Oct 2023 |
S1 |
|
Windows 10 |
|
Oct 2020 |
S1 |
|
Other versions of Ubuntu still under support by Canonical |
|
|
S3 |
|
Any version of Fedora under Fedora support |
|
|
S3 |
|
Any other version of Suse under Suse support |
|
|
S3 |
|
Any FreeBSD version still under FreeBSD support |
|
|
S3 |
|
RDS (see note below) |
|
Gold only |
S1 |
When supporting PostgreSQL in a database as a service environment, such as Amazon RDS, certain cases may not be resolvable as a result of the closed nature of these systems. Examples include but are not limited to patch delivery, access to the system, configuration changes and installation of extensions.
In order to determine the date at which support ends, find the earliest date for the combination of the software in question and the operating system upon which Customer is running the software. For Platinum customers, after the end date for Platinum guarantees, Gold support will still be provided until the end of Gold support coverage. As an example, if you subscribe to Platinum support and you are running PostgreSQL 9.6 on Centos 6.5, Platinum guarantees are no longer offered, and Gold support ends at the end of November 2020. If you then upgrade to Centos 7, Platinum guarantees are offered until the end of December 2020 and Gold support ends at the end of June