EDB Managed Experiences

EDB 데이터베이스 운영 관리 서비스

EDB 전문가가 데이터베이스 관리(DBA)를 대신 수행하므로, 고객은 핵심 비즈니스에 집중할 수 있습니다. 언제 어디서나 Postgres®를 가장 잘 아는 전문가의 선제적인 기술 지원을 제공합니다.

Expert DBA coverage is expensive to build and slow to hire.

Production databases don't sleep, and neither do the incidents they generate. Building a 24x7 in-house DBA team means recruiting certified Postgres engineers, sustaining their expertise across every version and workload, and maintaining coverage across time zones — a full-time investment most organizations can't justify at scale. When incidents hit, the cost of the wrong response is measured in hours of downtime, not minutes.

Two offerings. One operating model.

Managed Database and Managed Platform share the same operating model — applied to different layers of your EDB Postgres AI environment. Managed Database covers your database instances. Managed Platform covers the EDB Hybrid Manager control plane. Together they provide full-stack, EDB-managed operations without an in-house team.

Step 1

Onboard

EDB engineers establish access, integrate monitoring and alerting endpoints, define escalation paths and named contacts, and confirm the baseline service scope.

Step 2

Activate

Instance and control plane health is validated. Monitoring, alerting, runbooks, and SOPs are confirmed operational before the SLO framework goes live.

Step 3

Operate

24x7 monitoring, incident response, lifecycle management, quarterly reviews, and annual performance optimization run continuously — with EDB's team, not yours.

Key capabilities

24x7 monitoring and incident response

Continuous monitoring with defined response and remedy SLOs — 15-minute initial response across all severity levels and unlimited production incidents.

Lifecycle management and patching

Managed version upgrades, security patches, and provisioning applied proactively. For Managed Platform, this includes full Hybrid Manager control plane lifecycle.

Named DBA team and technical lead

A dedicated EDB contact familiar with your environment, backed by a certified, global follow-the-sun team.

SOC2 Type II certified operations

Biometric MFA for every EDB engineer, individual named accounts, and metadata-only access — EDB engineers never access table data.

Weekly and quarterly service reporting

Scheduled status meetings, environment health reports, quarterly strategic reviews, and an annual performance optimization session.

15 min

initial response — all severity levels

24x7

monitoring coverage — database instances and control plane

SOC2 Type II

certified managed operations

Follow-the-sun

global DBA team across time zones

"I think we will absolutely need more expertise from EDB going forward, because our data will only continue to grow along with our users."

—Sebastian Krzyzanski, meinemarkenmode, Head of IT

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Two deployment options

Managed Database

Runs on-premises, cloud (AWS EC2, Azure VM, GCP, and others), or hybrid — supporting EDB Postgres Advanced Server, EDB Postgres Extended, community PostgreSQL, and EDB Postgres Distributed.